Front Desk Position

As part of Camden Whole Health, a busy healing arts community located in Camden, Maine, you will work as a high-performing Receptionist to deliver the first “hello” to our clients, visitors and team, while serving as a jack-of-all-trades around the office. You will feel at home in this people-focused and community-oriented environment and be honest, approachable, reliable and motivated with a service-oriented attitude. You will be trust-worthy and empathetic in the highly interpersonal aspect of this position. You will balance multiple priorities in a variety of ever-changing situations. We will rely on you to be the first touch point with the clients, so accountability is key. 

In this role the Receptionist will:

• Put the patient and visitor first and provide the first impression of Camden Whole Health – from the phones to in-person, you’re the lead on bringing our energy and passion for healing and wellness to clients and visitors.
• Administer all responsibilities associated with the front desk to ensure it runs smoothly – that’s everything from scheduling appointments for our medical team, answering questions about our services and pharmacy, typing and letter-writing to faxing and management of electronic health records.
• Open and close the office, prepare the front desk, waiting area, and common areas for the day.
• Keep the medical team apprised of their schedules and patient arrivals.
• Guide each patient through their visit – from when they schedule to greeting them upon arrival and walking them through the check-out process, helping them understand next steps.
• You will quickly answer or properly refer patient questions and issues.
• Assist in patient inquiries about the Pharmacy and the Lab.
• Comfort patients by anticipating anxieties and effectively answering their questions.

CWH expectations of the Receptionist:

• Personality and demeanor to manage the public and be empathetic towards each patient’s needs and personal situation.
• Ability to handle confidential information sensitively and demonstrate the highest level of client service and response.
• Organized and effective at managing competing demands and priorities while maintaining a calm and positive attitude.
• Be adaptable and accepting of the unknown with amazing follow-through to completion.
• Have a “get it done” mentality.
• Deep interest in a variety of healing modalities such as herbalism, homeopathy, nutrition, acupuncture, naturopathy, chiropractic, and bodywork.

Experience and Requirements:

• Experience in a medical or physician’s office preferred
• Basic office and computer skills; comfortable working with online platforms
• Prolonged periods of sitting at a desk, answering the phone and working on a computer
• This position can be full-time (Monday-Friday, 9AM to 5PM) or can be shared by two people in a part-time and flexible scheduling capacity

Email your resume and cover letter to wellnessdesigned@gmail.com. We look forward to hearing from you!